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We firstly hope you are staying safe.

In order to make life a little less stressful for you:

  • Anything you buy in March or April - your two year warranty begins 1st July.

This means that if you buy anything in this period you are covered for March and April but your "official" 30 day period as a consumer won't start until the 1st July so you have an extended initial period to decide if you want to keep the product you've bought - right upto until the end of July.  This gives you the opportunity to try the product when the restrictions are lifted.  We want you to enjoy the great outdoors once we get back there! and want you to enjoy the product you've bought so this extra period of time gives you further piece of mind during this difficult time.  Your 2 year warranty then begins from the 1st July, so it means you have a full 2 years and it's not cut short by any period of time you can't use the product.

We are also short on stock for some products so we don't want you to miss out.

    • We have launched a Spring Sale to give you an incentive to buy now, whilst we are quieter.
    • We are offering Klarna and Paypal Finance so you can take either pay in three chunks or take 0% for 4 months.
At OLPRO the safety of our team is paramount.  To this end we started to phase home working within the UK two weeks ago and now every member of our support teams are now working from home.  Whilst we phased this extra precautions were taken at our premises to ensure cleanliness.

In this period we also started to operate a 'sealed warehouse' with no contact with couriers or delivery drivers, whilst stopping all visits to our head office by customers or people we work with.

All phones, email and other communication is being dealt with off site but we have access to the same information and should be able to give the same level of support.

With deliveries we are not experiencing any delays from couriers but if this does happen we will let you know.