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Terms of Service
Active Sales, Offers & Discounts
Promotion Terms and Conditions - Complimentary Chair Offer
• The Complimentary Chair Offer ("offer") is valid for new eligible pre-orders placed between March 11th and March 26th, 2024.
• Eligible products for this offer are limited to selected tents and awnings featuring the "Free Chairs" banner on their respective product pages.
• Orders placed before March 11th, 2024, are not eligible for participation in this promotion.
• The offer automatically includes two free Henwick Grey chairs with each eligible pre-order.
• This offer cannot be combined with any other promotions, discounts, or offers unless expressly stated otherwise.
• The offer is subject to availability and may be discontinued or modified at the discretion of the company without prior notice.
• The company reserves the right to cancel or refuse any orders that do not comply with these terms and conditions or its policies.
By participating in this offer, customers agree to be bound by these terms and conditions. For any inquiries or assistance regarding this offer, please contact our customer support team.
Tems & Conditions Preface
Welcome to the OLPRO website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs OLPRO's relationship with you about this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'OLPRO' or 'us' or 'we' refers to the owner of the website whose registered office is Units 4-5 KDO Business Park, Little Witley, Worcestershire, WR6 6LG. Our company registration number is 07890917. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than by the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website that are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
• We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.
Full Terms & Conditions
These terms and conditions set out the basis on which you can use our website and place orders for items from OLPRO Ltd. By ordering goods from OLPRO you are deemed to have understood and accepted these terms. The supplier of the goods featured is OLPRO, a trading name of OLPRO Ltd. Registered office OLPRO Ltd, KDO Business Park, Little Witley, Worcestershire, WR6 6LG.
Registered Number (In the UK): 07890917
VAT Registration Number: GB130 6769 16
All products are supplied by OLPRO Ltd, KDO Business Park, Little Witley, Worcestershire, WR6 6LG.
All products branded as OLPRO are designed and supplied by OLPRO and all prices are inclusive of Value Added Tax (VAT).
Our Privacy Policy is available to view at any time.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at sales@olpro.co.uk or mailing us at:
OLPRO
Unit 6 KDO Business Park
Little Witley
WR6 6LG
Our EU GDPR Representative is.
Rickert Rechtsanwaltsgesellschaft mbH - OLPRO LTD, Colmantstraße 15, 53115 Bonn, Germany, art-27-rep-olpro@rickert.law.
Delivery
Delivery costs are stated at the time of purchase. Delivery dates are only an estimate.
If you purchase anything at 50% price, payment will be required before dispatch of the suggested date. Any orders for which payment is not received in full may be cancelled and a refund issued for any payment taken at the original point of sale.
If you pay in full then we will despatch the product within 3-4 days unless previously stated, the product is out of stock and a re-stocking date is given.
All re-stocking dates are approximate.
Purchases from OLPRO will be charged the day the goods are purchased at the check-out. Delivery arrangements are made at the same time.
If a product is ordered on one day, please cancel before 2 pm, the same day, otherwise, it is more than likely that the product will have been sent. We will do all we can to help in all cases but once a product has been sent, we are unable to cancel the order without you sending back the product to us.
You can cancel your order up to 30 days after your order is delivered but once delivered you must return the product to us in the same condition in which you received it.
Our standard courier delivery charge within the UK is FREE on all orders over £50.00. For orders under this, there is a £3.99 delivery charge. You can purchase next-day delivery at checkout and for orders outside of the UK the cost is charged at checkout. Please call us with any delivery queries or if you have any specific requirements.
Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order. Please be aware that weather and other unforeseen circumstances can always affect delivery times so please leave time to receive an order and if in doubt please talk to us first.
Under usual circumstances, all orders placed before 2 pm will be despatched the same day (on a weekday, or a Monday if ordered over the weekend) on a 48-hour delivery service. To ensure next-day delivery please select next day at the checkout. If it is not the usual circumstances, it will be stated on the product, or we will let you know.
All your goods should arrive in perfect condition, however, if you do receive any goods that are faulty or damaged, the company must be advised within 24 hours of receipt. This applies to any items that may appear to be missing unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. It is important to check products before going away. We will not accept responsibility for any additional expenses incurred. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses incurred due to late or incomplete deliveries.
Pre Orders
With any Pre-Order purchases, the amount you will be charged will be your deposit amount. The full balance of payment will be required before fulfilling the order. If you do pay a deposit, then one of our salespeople will contact you to take the balance of payment.
If you purchase anything as a Pre-Order, then the price will be stated as a Pre-Order Price and the balance is to be paid before delivery.
All Pre-Order dates are approximate but we will always endeavour to have them as close as possible. In general, with any pre-order dates allow around 4 weeks grace given that factors beyond our control can affect the date we receive containers from our factories.
Contract
Your order for goods is accepted and a contract is formed between OLPRO Ltd, and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by OLPRO, nor at the point in time that you receive an email from OLPRO acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by OLPRO but may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received; as such items and goods may already be in production because of your order. Following the formation of the contract OLPRO shall continue to own any goods ordered until it has received payment in full, from you, even though the goods may have already been delivered to you.
As a company, it is our policy to refund deposits for uncollected or unwanted goods or in the case where the balance remains unpaid.
Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however, technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances, we will do our absolute best to inform you when placing your order. All our sizes and measurements are approximate, but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail the description or illustrations published.
However, if you receive something you do not want you can return it within 30 days.
All our products are guaranteed against manufacturing defects for 12 months (365-day warranty) from the date of purchase unless otherwise specified. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after the inspection of the item. See the link for full warranty details.
These terms and conditions do not affect your statutory rights as a customer.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
Discounts
Discounts only apply to OLPRO-branded products unless specified.
international sites are OLPRO products - designed by us and sold to you. However, we do stock ranges of other products from carefully selected suppliers. You will find that most products at OLPROSHOP.COM and on our international websites are always discounted.
Any discount code you may have for further discount will only ever be applied to OLPRO products on the site and not to any other brand.
All discounts will only apply to UK purchases from our UK website found at www.olproshop.com. Because of how they work, we cannot offer discounts on our international websites.
Discount codes cannot be applied to an order after purchase, and we will not honour adding discounts to orders after purchase.
Discount codes are not applicable for use on spare parts on our website or https://olprospares.com/.
Discount codes are not applicable on 2024 £10 Pre-order products.